General Sales Conditions


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The site JUDY PIERRE COSMETICS (hereinafter the styling ”   site   “) Is an e -commerce website accessible through the Internet at It is open to any user of this network (hereinafter denominated “User   “).


It is edited by:

Simplified Joint Stock Company │Social Capital: € 10,000 │RCS: St-Denis Reunion Island BRN 813 196 201 000 12
The head office: 2 rue Maxime RIVIERE, Ste-Clotilde, 97490 St-Denis of Reunion, France
E-mail   : [email protected]


Publication director: JUDY PIERRE COSMETICS, in his capacity as President represented by Mrs. Marie MODESTE.


It is hosted by:

The head office: 27A Kifisias Ave., Athens 11523
E-mail: [email protected]


The site allows JUDY PIERRE COSMETICS to offer for sale, high-end natural cosmetics to users browsing the site (hereinafter referred to as ”   users   “). For the purposes hereof, it is agreed that the User and JUDY PIERRE COSMETICS will be collectively referred to as « Parts   And individually named ”   Part   », And that the User having validated an order will then be called«   Buyer   “. The rights and obligations of the User necessarily apply to the Buyer.


Any order of Product offered on the Site implies consultation and express acceptance of these terms and conditions of sale, but this acceptance is subject to a handwritten signature on the part of the User.It is specified that the User can save or print these general conditions of sale, provided however that they are not modified.


JUDY PIERRE COSMETICS reserves the right to modify these Terms and Conditions of Sale at any time, without notice, it being understood that such modifications will not be applicable to bookings and orders previously accepted and confirmed by the Buyer.


I – Product Information and Availability

Information relating to all JUDY PIERRE COSMETICS products that may be sold on the Site is available from all authorized distributors and on the website This information complies with the requirements of the legal and regulatory texts in force.

The visuals of the Products appearing on the Site may be altered according to the quality of the equipment used by the customer to access the Site. In this case, JUDY PIERRE COSMETICS cannot be held liable. It is specified that the customer can always exercise his right of withdrawal in accordance with Article 10 below.

Our products and prices are valid as long as they are visible on the Site, while stocks last. Errors or modifications can exceptionally exist, especially in the case of simultaneous orders of the same product by several customers.

In any case, and in the event of total or partial unavailability of products after placing an order, the customer will be informed by email as soon as possible of the unavailability of the product and the total or partial cancellation of your order.

In the event of total cancellation of the order, the Customer Service of JUDY PIERRE COSMETICS will contact the customer to inform him of the cancellation of his order and proceed to the refund which will intervene as soon as possible at the latest in the 30 days.


In case of partial cancellation of the order:

– The order will be validated and the bank account will be debited of the entirety of the order

– The customer will be delivered products available. The Customer Service will contact the customer to inform them of the unavailable products and proceed with the refund that will be made as soon as possible, and at the latest within 30 days of the shipment of the available products.

JUDY PIERRE COSMETICS reserves the right to change at any time and without notice the Products offered on the site. In order to ensure a better quality of service and availability of our Products to the customers of the Site, JUDY PIERRE COSMETICS reserves the right to limit the quantity of Products that can be purchased by a customer, in accordance with the applicable provisions in the subject and in particular those of Article L121-11 of the French Consumer Code.


II – Terms of Orders

The Merchant Site accessible from the Site allows to order JUDY PIERRE COSMETICS Company a selection of products of the brand JUDY PIERRE (hereinafter ”   Product (s) », Immediately online via the Internet for delivery to”   the European Union   And for any order placed online for delivery to ”   Abroad   It will be necessary to foresee charges which will be included in the price of sale on the Territory.

Customers have the opportunity to obtain further information by contacting by telephone Customer Service by email: [email protected]


III – Order procedure

The Customer is invited to select the Products chosen and put them in the shopping cart by clicking on the button «Add to Cart   “. At any time, the Customer may proceed with any deletion of the Products on the display page of his shopping cart, by pointing to the “Shopping cart” icon.   »Available on all pages of the Site, top right.

The Customer is also invited to consult the summary of his order by clicking on the button « View cart   “. At this point, he can check the details of his order, identify any errors made in the data entry and correct them. From this transaction, the Buyer will see the number of Products in his basket. We draw the attention of the Buyer to the fact that the contents of the basket may be subject to a time-out period.

The Buyer can return to this order, complete it, modify it, cancel it until it has been validated definitively. If the Buyer wishes to choose other Product (s), he can continue his navigation on the Site, being assured that the Product (s) he has just selected is / are well preserved in his shopping cart.


Once the selection of the Product (s) has been completed, the Buyer can validate his order via the button provided for this purpose. The Customer has to choose between 2 options:
– Login with his username or subscriber number and password to order using his account
– Order by creating a customer account

However, we request that the Buyer pay close attention to the essential characteristics of the personal data that are Name, Surname, Email Address, Billing Mailing Address, Delivery Mailing Address (address to which may be made delivery during working hours from Monday to Friday in France).
But also, to take knowledge of these Terms and Conditions of Sale of JUDY PIERRE COSMETICS and to accept them explicitly by checking the box «   I read and I agree to the general selling conditions   Before paying for the order. Finally, the Customer will then be asked to pay the amount of his order by clicking on the button «   Proceed to payment   Giving access to the various means of secure payment of his order.

Knowing that, the creation of the Customer account is related to the placement of an order, registration is reserved only for those with a delivery address on the s s Territory covered by the country of delivery. The Customer account will provide access to a personal space allowing the tracking of orders and access to invoices.

A summary of your order acknowledging receipt of your order will then be sent by e-mail. The Customer is advised to keep the order acknowledgment and the order confirmation e-mail in paper or electronic format.


IV – Price – Payment methods accepted

The amount owed by the Buyer is the amount indicated on the order confirmation sent by e-mail by JUDY PIERRE COSMETICS to the Buyer.

Payment will be made on the INTERNET by credit card (Visa, Eurocard / MasterCard, American Express).

The Customer will also be able to make a payment «   4 times   Free of charge, which will allow some internet users JUDY PIERRE COSMETICS customers to pay some of its purchases in four times ”   four monthly payments) with his credit card, having no fees related to payment. For the consultation of the document concerning the General Conditions of ”   Payment in 4 X   “See here.

If the Buyer has an account ”   PayPal   He may also use this method of payment on the Site. For this, when ordering, the Buyer must select the payment method “PayPal   »; he will be redirected to a PayPal page allowing him to identify himself and validate his payment for his order. Once the payment has been validated, the buyer will then be automatically redirected to the Site for the finalization of his order. See here the terms and conditions for payment in 4 X via PayPal.


V – Property Reserve

The Products remain the full and entire property of JUDY PIERRE COSMETICS until full payment of the price by JUDY PIERRE COSMETICS, in principal, costs, taxes and mandatory contributions included.

On the other hand, the customer assumes the risks (in particular of loss, theft or deterioration) concerning the Products delivered from the moment they are delivered to the address indicated during the order.


VI – Method of Delivery and Reception

a) Delivery

Your order will be delivered on time, unless an event outside our control occurs (see below for more information on the type of event). If we are unable to deliver your order by the estimated date due to an event beyond our control, we will provide you with a new delivery date estimate.

The delivery will be made when we deliver the products of your order that you have provided to us (make sure that the delivery information provided is correct, as we are not responsible for delays or failure of delivery resulting from errors on the part of the customer. Customer).

You must comply with all applicable laws and regulations of the country to which the Products are intended. We cannot be held responsible if you break any of these laws or regulations.

b) Time

The order will be delivered to the Carrier within a period of one working day for orders paid by credit card or PayPal, that is to say from Monday to Friday, except Saturdays, Sundays and public holidays which do not are not considered to be working days. Deliveries will be made against the signature of the deliveryman.

Delivery times run from the dispatch of the order by our Customer Service, materialized by the notice of dispatch of order sent by e-mail to the Customer.

In accordance with the Consumer Code, the delivery of the ordered products is carried out within a maximum of thirty (30) days from the day following the day on which the Buyer has validated his order, subject to the full payment of the price and the respect of the conditions of purchase.

c) Latte délivre

I. In rare circumstances, events beyond our control may delay the execution of the order. If these events occur, we will strive to meet our obligations as soon as possible. We cannot, however, accept any liability for losses caused to you as a result of our delay or inability to meet our obligations, where such delay or failure is due to an event beyond our control.


Rules applicable irrespective of the country of delivery

In case of exceeding the above mentioned deadlines not due to a case of force majeure, the Buyer will have the opportunity to cancel his Order under the following conditions:

– After sending a formal notice to the Customer Service of SAS JUDY PIERRE COSMETICS to make the delivery within a reasonable additional time and when this formal notice has no effect or,
– If the Buyer proves that this delivery period was an essential condition of his Order.
The formal notice or the request for cancellation of the Order shall be sent by registered letter with acknowledgment of receipt to the contact details indicated in the “Contact us” section of the SAS JUDY PIERRE COSMETICS website.

In the event that the investigation of the SAS JUDY PIERRE COSMETICS whose result will be valid for the dispute in question, would reveal a fault exclusively attributable to the SAS JUDY PIERRE COSMETICS or to the carrier, SAS JUDY PIERRE COSMETICS proceed to the refund of the all amounts paid by the Buyer and received by the SAS JUDY STONE COSMETICS under the Order in question, provided that the entire order is returned by Buyer to SAS JUDY STONE COSMETICS. The refund will be made, in the form of credit or refund at the choice of the Buyer, as soon as possible and at the latest within thirty days following the date on which the Purchaser exercised his right to obtain the cancellation of his order.

Otherwise, if the control is not returned in full or if the investigation reveals no fault attributable exclusively to SAS JUDY STONE COSMETICS or carrier, the Buyer cannot claim nor the repayment of sums paid by him, nor to a new delivery of the products ordered, unless he demonstrates, by any means, that he is not responsible.


d) Reception

At the delivery of the order, the Customer will have to check the conformity and the state of his order in the presence of the carrier and to emit, if necessary, all the useful reserves concerning the apparent defects (missing product, damaged parcel).
The Customer is requested to contact the Customer Service of JUDY PIERRE COSMETICS within three (3) working days of receipt of the products. Except for legitimate reasons, any claim made after this time will be considered inadmissible.


VII – Postage billing

The Customer has a period of 12 months from the date of delivery of Products to request the sending of an invoice by mail to the Customer Service by e-mail by clicking on the link ”   Contact   »Customer and justifying services his identity / order number.


VIII – Right of withdrawal – returns, exchanges, refund

You have made a return trip –exchange – refund. Please fill in this form carefully
(download the form)


a) Right and withdrawal period

The customer benefits from a right of legal retraction which can exercise in the conditions envisaged by the articles L.221-18 and L.221-20 of the code of consumption, if it fulfills the conditions laid down by these provisions, without having to justify reasons and without having to pay penalties. In order to ensure the satisfaction of its buyers and order recipients, JUDY PIERRE COSMETICS allows its customers to retract within fourteen (14) days from the date of delivery of the Products, without having to justify any reasons. and without having to pay a penalty. After this period, the customer will no longer be able to exercise his right of withdrawal. In the case of an order for several Products ordered and if the Products are delivered separately, the starting point of this period will be the possession by the customer of the last Product delivered.

b) Terms of exercise of the right of withdrawal

JUDY PIERRE COSMETICS offers its customers the possibility of completing and submitting their declaration of withdrawal online by logging into their account or contact Customer Service.
The Customer then receives without delay a confirmation of his withdrawal by e-mail.

The customer may also, before the expiry of the 14 days’ retraction period mentioned above, use the withdrawal form at the bottom of these Terms and Conditions or send any other unambiguous statement expressing his desire to retract to the following address:

Customer service
2 rue Maxime RIVIÈRE ,
Sainte-Clotilde 97490,
Saint Denis of Reunion.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods which have been unsealed by the consumer and which cannot be returned for reasons of hygiene and health protection.

c) Consequence of the right of withdrawal

In the exercise of the right of withdrawal or in case of non-compliance of the Product, the customer may return the Product (s) purchased (s) by requesting reimbursement under the conditions described in Article 11 below.


IX – Terms of return and refund

The Procedures below must be followed when the package is damaged

• Shipping Colissimo, DHL, Chronopost, Fedex,
• Do not open the package. Warning: the opening of the package excludes any recourse against La Poste, the carrier service and SAS JUDY PIERRE COSMETICS.
• Return the unopened package to the Post Office or carrier within five working days of delivery
• Report the refusal to the Customer Service of SAS JUDY PIERRE COSMETICS via our (Return Coupon).
• Establish a “finding of spoliation” with La Poste or with the carrier at the time of delivery and in the presence of the carrier.
• Report the discrepancy to the Customer Service of SAS JUDY PIERRE COSMETICS via the (return) available on the site
• The notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

The products can be returned by the Buyer under the conditions and according to the instructions below:

The products must be returned to SAS JUDY PIERRE COSMETICS in a perfect state of resale, in their original condition (packaging, accessories, instructions …), duly sealed, and accompanied by a copy of the invoice.
SAS JUDY STONE COSMETICS accept the return of any item purchased on the site if it is returned within 14 days. From the date of receipt of the order by the Buyer.

In principle the shipping costs of the return package remain the responsibility of the Buyer. In the case of a technical anomaly or an error on the delivered references the return costs will be reimbursed by SAS JUDY PIERRE COSMETICS.


To return an item, the Buyer must follow the following instructions:

1. Use the original packaging to return the product.
2. Attach the invoice corresponding to the order. Returns without a copy of the invoice will not be accepted.
3. Send the package to the following address:

Customer service, 2 rue Maxime RIVIÈRE, Sainte-Clotilde 97490, Saint Denis of Reunion.

It is specified that for orders delivered to third parties who are recipients of gifts ordered by a customer, from the Site or in the Shop, only the customer who has purchased the gift may request reimbursement under the right of withdrawal (to the extent where only the bank account of the person who ordered the product can be re-credited).

Any risk related to the return of the product is the responsibility of the Buyer.
Failure to comply with the procedure outlined above and the times indicated, the Buyer will not make any claim for non-compliance or defect of the delivered products, the products then being deemed compliant and free from any defect apparent.

a) Refund

If the Products may be the subject of the legal right of withdrawal, the Buyer exercising his right of withdrawal under the conditions set out in article 10 in terms of the time and manner of return of the Products, may obtain a refund of the returned Products…

The returned Product (s) will be / will be previously examined by the quality department of JUDY PIERRE COSMETICS. The customer will be notified of the refund, or the reasons for the non-refund ability and the conditions of return of the Product (s), by the Customer Service within a period of 14 days from the date on which he / she is informed of the decision. the customer to retract, this refund may be deferred until 30 days after receipt of the Products, by credit on the bank account corresponding to the credit card used for payment.

Please note, however, that your bank may have specific processing times to make a refund on your card, depending on processing times. This varies by card issuer, and we are unable to accelerate this process beyond our control.

1 – Return to authorized distributors

The return in store is possible from the authorized distributor where you made your purchase. No refund or exchange will be made in the shop. The returned Product (s) will be examined by the quality department of JUDY PIERRE COSMETICS and the customer will be notified of the refund or reasons for non-reimbursement by e-mail or by the Customer Service within 14 days to from the date on which it is informed of your decision to withdraw, this reimbursement may be deferred until 30 days after receipt of the Products by JUDY PIERRE COSMETICS. The refund of the sums paid for the returned Products will be made, according to the method of payment of the Products, by credit on the bank account corresponding to the bank card used for the payment.


X – Legal guarantees

The Buyer benefits from the provisions of the legal guarantee of conformity in application of articles L.211-4 of the Consumer Code and the legal guarantee of latent defects in application of articles 1641 of the Civil Code.

Article L.211-4: The Seller is obliged to deliver a good in conformity with the contract and answers for the defects of conformity existing at the time of the delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

However, the Buyer is reminded that (defects of conformity that appear within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. presumption if it is not compatible with the nature of the good or the lack of conformity invoked, in article L.211-7 of the Consumer Code.

Article 1641: The Seller is bound by the warranty for the hidden defects of the thing sold that render it unsuitable for the use for which it is intended, or which reduce such use so much that the buyer would not have acquired it, or would have given a lower price if he had known them.


XI – Information / Claims

For any information, complaint or question relating to these General Terms of Sale or to the Products themselves, the Customer must contact the Customer Service of JUDY PIERRE COSMETICS – Customer Service – 2 rue Maxime RIVIÈRE, Sainte-Clotilde 97490, Saint-Laurent Denis de la Reunion, or on the Site via the form in the tab «   Contact   »Customer Service, recalling their order number if necessary.


XII – IT and Freedom

In accordance with the Personal Data Protection Regulations (Act   ”   Computing and Freedom   Referred to above, European Data Protection Act of 27 April 2016 and any national law to supplement it), any person whose data is processed has the right to object for legitimate reasons, right of access, as well as a right to rectification, limitation or deletion of information about him that would no longer be relevant, a right to portability, a right of opposition at any time within the framework of opposition to the use of the data for commercial purposes, as well as a right to share instructions with the fate of one’s data after a death. These rights may be exercised in the manner specified in   Personal Data and Cookies Charter   Of the present.

It is recalled that the Purchaser has a right to access, modify, rectify and delete personal data concerning him.


XIII – Cookies

The Website uses the use of cookies. Cookies are computer files, stored on the hard disk of the Purchaser’s microcomputer. For more information on the use of cookies by the seller on this Site, we invite you to consult the information available here.


XIV – Language of the contract

For the comfort of the customers, the Site and the General Conditions of Sale are available in two (2) languages: French and English. However, in case of contradiction between the French version and another language version, the French version is the one that prevails. Only the French version of the General Conditions of Sale is authentic between the Parties.


XV – Applicable law – Litigation

These General Conditions of Sale and the contractual relations between the Buyer and SAS JUDY PIERRE COSMETICS (the Seller) are subject to French law. In case of dispute between the Buyer and the Seller, even in case of multiple defendants and failing to resolve the dispute in the context of the mediation provided for in Article 10 above, the latter shall be brought before the French courts. competent and exclusive courts of Paris.


XVI – In case of any dispute

Only the French version of this General Sales Conditions will be the only one that will prevail in case of any disputes.